The Impossible Dream Thrift Store – FAQ


Frequently Asked Questions

When are you open?

Store Hours: Wednesday - Saturday, 10 AM - 5 PM
Unable to Accept Donations Temporarily
Closed Sunday, Monday & Tuesday

Where and how can I make a donation?

At the present time, we are unable to accept donations of merchandise for the store.  We are sorting the backlog of donations that came in prior to the pandemic.  Once we have made room to quarantine incoming donations, we will post to our website and to social media.  In the meantime, we appreciate your patience.

What can I donate?

When we are able to accept donations, we recommend the following items that tend to sell very well, generating revenue to support programs offered at the Urban Mission:

Gently-used and new clothing, shoes, and handbags

Couches, tables, chairs, dressers and other furniture in good condition

Most small sporting goods

Books, movies, and bookcases

Working electronics

Small household appliances

Kitchen supplies


Is there anything you do not take?

Unfortunately, yes.  We cannot accept used mattresses or sleeper sofas, CRT or tube televisions, computer monitors, cell phones and large fitness equipment (such as workout stations, stationary bikes and treadmills).  Also, due to government regulations, we are unable to accept cribs and car seats.

Other than that, we kindly request that donations not include broken electrical appliances, outdated computers, broken or incomplete toys and games, cracked or broken dishes and glass.  Old, gently worn, even outdated—or vintage—items can be sold easily, but when we receive items that are not salable because they are damaged, it costs us money to throw them away, so thank you for your consideration.

How should I organize my donations?

Bringing your donation in a clear plastic bag or in open containers is the best practice.

For clothing, if you know that what your donating is stained or ripped, put an “X” on the bag and it will save our staff and volunteers sorting clothing the hassle of going through these clothes. They will go straight to recycling. Please do not put anything else in bags with clothing, especially not glass items.

Do you pick up items?

Unfortunately due to the COVID-19 safety protocols in place, we are unable to pick up furniture or other large donations.

How and what can I donate to the Food Pantry?

You can stop in to the reception desk any time during business hours (Monday through Friday, 8:30 AM  - 4:30 PM) and we’ll be glad to accept your donations. It’s that simple. If you don’t mind, we’d love to get your contact information for our records, which in some cases will be used to send a formal thank you letter, but that should only take a moment or two to finish. We’re extremely grateful for every donation because your generosity helps us to serve more than 500 households through our Food Pantry each month.

We accept just about everything—even fresh fruits and vegetables from your garden or farm. Of course, we also accept canned vegetables, fruits and beans, canned soup, stew and chili, canned meats and tuna, juice, jam, jelly and peanut butter, just to name a few. We also accept personal items such as deodorant, shampoo, razors, toothbrushes, toothpaste, soap, and cleaning supplies, for distribution through our Critical Needs Program.

Are my donations tax deductible?

Yes, they are. Donations of all kinds, be it money or items, are tax deductible because the Watertown Urban Mission is a nonprofit 501 (c) 3. If it’s a financial contribution, we will send you a thank you letter with the information you need. If it’s a donation to the store and you require it, please ask one of our employees to help you fill out a handy form.

In the Mission: Possible Capital Campaign, the contributions of Watertown Savings Bank and Mark & Maria Purcell have been recognized in the naming of the Thrift Store. A contribution from Robert & Jean Sturtz is recognized in the naming of the Cashier Station, and a gift from Kinney Drugs Foundation is remembered in the naming of the Manager’s Office.